Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PTShortest Wait: MondayShortest WaitBest Time to Call: Monday
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Pro-Tips For Reaching A Human
To connect with a live agent, enter your 10-digit phone number or press # for new service.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
Store LocatorFind the nearest location for in-person support, instant device setup, and account help.
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Select The Support You Need
General Support866-402-7366
New Account Setup
Device Activation
Technical Support
Frequently Asked Questions
How do I activate my new Boost Mobile phone or SIM card?
To activate your service, visit boostmobile.com/activate and sign in if you are an existing customer or follow the "New Customer" prompts. You will need your device's IMEI and the SIM card ICCID number. Once the online process is finished, insert the SIM card and restart your phone to complete the connection to the network.
Can I keep my current phone number when I join Boost Mobile?
Yes, you can bring your own number to Boost Mobile. During the activation process, select the option to "port" or transfer your number. You will need your account number and a Port-out PIN from your previous carrier. Do not cancel your old service until Boost confirms the transfer is successful.
How can I pay my bill or set up AutoPay?
You can manage your payments through the Boost Mobile app or by logging into your account at boostmobile.com. To avoid service interruptions, you can enroll in "Auto Reboost" (AutoPay) using a credit or debit card. You can also make a quick payment by calling #ADD (#233) from your Boost phone.
What should I do if my mobile data is slow or not working?
First, ensure you haven't exceeded your plan's high-speed data limit for the month. If issues persist, try toggling Airplane Mode or restarting your device. For customers who brought their own phone (BYOP), you may need to update your APN (Access Point Name) settings. Detailed setup guides can be found in the "Support" section of the Boost website.
How do I talk to a live human at Boost Mobile customer service?
To reach a live representative, call (833) 502-6678. When the automated menu begins, clearly say "Agent" or "Technical Support" to be transferred. You can also use the Live Chat tool on the Boost Mobile website during business hours for assistance with billing, plan changes, or device troubleshooting.
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