Mon-Sun 4am-12am PTShortest Wait: WednesdayShortest WaitBest Time to Call: Wednesday
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This is a direct line to a real person with no prompts.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
Store LocatorFind the nearest location for in-person support, instant device setup, and account help.
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Select The Support You Need
Dealer Support800-373-2876
Dealer Account Support
Technical Assistance
Order Status Inquiries
Customer Service*611
Bill Payment Support
Plan Changes
Device Troubleshooting
Frequently Asked Questions
How do I activate my Metro by T-Mobile phone or SIM card?
To activate your service, visit metrobyt-mobile.com/activate or call (888) 863-8768. You will need your device’s IMEI number and the SIM card ICCID. If you are a new customer, follow the online prompts to choose a plan; if you are an existing customer upgrading your phone, you can use the "MyMetro" app to swap your device.
Can I keep my current phone number when switching to Metro?
Yes, you can bring your number to Metro from any major carrier. You will need to provide your current account number and a Transfer PIN (Port-out PIN). It is essential that your old service remains active until the transfer is complete. Most numbers transfer within a few hours, though some may take up to 24 hours.
How can I pay my bill or set up AutoPay?
You can pay your bill via the MyMetro app, online through the "Guest Pay" portal, or by dialing *99 from your Metro phone. To set up AutoPay, log into your account and select "Payment Options." AutoPay ensures your bill is paid on time every month and may qualify you for specific plan discounts.
What should I do if my mobile data is slow or not working?
First, check the MyMetro app to see if you have reached your high-speed data limit for the month. If you still have data, try restarting your phone and ensuring "Mobile Data" is turned on in your settings. If the issue persists, you can reset your network settings or call 611 to check for local tower maintenance or outages.
How do I talk to a live human at Metro by T-Mobile?
To connect with a live agent, call (888) 863-8768 or dial 611 from your Metro phone. In the automated menu, you can often reach a representative faster by pressing 5, then 6, then 2, then 1. Live support is available from 6 AM to 2 AM EST, seven days a week.
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