To activate your service, download the Mint Mobile app or visit mintmobile.com/activate. Enter the 11-digit Activation Code found on the back of your SIM card holder or in your eSIM confirmation email. Follow the step-by-step prompts to select a new number or port your existing one, then restart your phone once the process is complete.
Yes, you can transfer your number during the activation process. You will need to provide your account number and a Transfer PIN (or Port-out PIN) from your current wireless provider. Keep your old service active until the transfer is finished to ensure your number moves over successfully without any interruption.
You can manage your plan, renew your service, or purchase data add-ons using the Mint Mobile app or by logging into your account at mintmobile.com. Since Mint operates on 3, 6, or 12-month cycles, we recommend enabling Auto-Renewal to avoid service expiration. If you run out of data mid-month, you can purchase "Data Bolt-Ons" for immediate use.
If you brought your own phone, you may need to update your Access Point Name (APN) settings. You can receive the correct network settings by texting "SETUP" to 6700. Additionally, ensure your device is compatible with the T-Mobile network and that you have toggled Airplane Mode off and on to refresh your connection.
To connect with a live agent, call (800) 683-7392. You can also access live support via the "Chat" feature in the Mint Mobile app or on their official website. Live voice support is typically available seven days a week from 5 AM to 7 PM PT to assist with billing, technical issues, or plan changes.
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