To activate your service, visit simplemobile.com/activate or text the word "ACTIVATE" to 611611. You will need your phone's IMEI number and your SIM card number (ICCID). Follow the prompts to select a new number or port your old one, and make sure your phone is connected to Wi-Fi during the process to complete any necessary setup.
The easiest way to check your balance is to text "USAGE" to 611611 from your Simple Mobile phone. You will receive an immediate text reply with your data balance and service end date. Alternatively, you can download the "Simple Mobile My Account" app or log in to your account on their website to see detailed usage statistics.
Yes, you can transfer your existing number. During activation, select the option to transfer your number and provide your current carrier's account number and Port-out PIN. Do not cancel your old service until the transfer is successful. The process usually takes a few hours, though it can occasionally take up to 24 hours.
You can add a service plan (Re-up) by visiting simplemobile.com/reup, using the mobile app, or texting "ADD" to 611611. To avoid service interruptions, you can enroll in "Auto Re-up," which automatically renews your plan every 30 days. If you run out of data before your cycle ends, you can purchase "Add-on Data" cards that carry over to the next month.
To speak with a live representative, call 1-877-878-7908. When the automated system starts, you can say "Representative" or "Agent" to be put in the queue for a live person. Customer support is typically available from 8 AM to 11:45 PM EST, seven days a week. For digital help, you can also use the Live Chat feature on their official website.
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