Mon-Sun 6am-9pm PTShortest Wait: FridayShortest WaitBest Time to Call: Friday
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Pro-Tips For Reaching A Human
To connect with a live agent, press 0 then 3 then 0, or press 1 then 4 then 4.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
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Frequently Asked Questions
How do I activate my Walmart Family Mobile service?
To activate your phone or SIM card, visit myfamilymobile.com/activation or call 1-877-440-9277. You will need your SIM card number (ICCID) and a Service Plan PIN, which can be found on your Walmart receipt or the back of your starter kit. Follow the on-screen instructions to complete the process and restart your phone.
How can I check my data balance and service end date?
The easiest way to check your usage is to text the word "USAGE" to 611611 from your Walmart Family Mobile phone. To find out when your next payment is due, text the word "DUE" to 611611. You can also manage your account and view balances using the "Walmart Family Mobile My Account" app.
Can I keep my current phone number when switching to Walmart Family Mobile?
Yes, you can port your existing number during the activation process. Choose the "Transfer My Number" option and provide your current carrier's account number and account PIN (or Porting PIN). Keep your previous service active until the transfer is complete to ensure you do not lose your number.
What should I do if my mobile data or MMS is not working?
If you are having trouble with internet or picture messaging, text the word "APN" to 611611. This will send the correct network settings to your device. Once received, follow any prompts to install the settings and then restart your phone. Also, ensure your "Mobile Data" toggle is turned on in your phone's settings.
How do I talk to a live human at Walmart Family Mobile?
To connect with a live agent, call 1-877-440-9277. Once the automated system begins, you can say "Representative" or "Agent" repeatedly, or follow the prompts for "Technical Support" to be routed to a person. Customer service is typically available from 8 AM to 11:45 PM EST, seven days a week.
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