Mon-Sat 7am-9pm ETShortest Wait: WednesdayShortest WaitBest Time to Call: Wednesday
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Pro-Tips For Reaching A Human
To connect with a live agent, press 0# repeatedly until someone picks up.
Before You Call Checklist
Your 10-digit phone number.
Your Account PIN (6-digit or 10-digit number).
The last 4 digits of your Social Security Number.
The device you are having trouble with (for technical
issues).
Store LocatorFind the nearest location for in-person support, instant device setup, and account help.
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Frequently Asked Questions
How do I activate my new Xfinity Mobile device or SIM card?
To activate your service, visit xfinitymobile.com/activate and sign in with your Xfinity credentials. Follow the step-by-step instructions provided on the screen. Ensure your new phone is turned off until the website confirms the activation is complete, then restart your device to connect to the network.
Can I keep my current phone number when switching to Xfinity Mobile?
Yes, you can transfer your existing number. You will need your current carrier’s account number and a Transfer PIN. It is crucial to keep your old service active until the transfer process is finished. Most transfers are completed within hours, though some landline ports may take longer.
Do I need to have Xfinity Internet to use Xfinity Mobile?
Yes, Xfinity Mobile is exclusively available to Xfinity Internet customers. If you cancel your Xfinity Internet service, you can still keep your mobile plan, but an additional $25 monthly line fee will be applied to each line, and you may lose the ability to add new lines to your account.
How do I switch between "By the Gig" and "Unlimited" data plans?
One of the unique features of Xfinity Mobile is the ability to switch plans mid-cycle. You can change your data option for any line by logging into the Xfinity app or your online account. Changes from "By the Gig" to "Unlimited" take effect immediately, helping you avoid overage charges.
How can I speak to a live representative at Xfinity Mobile?
To reach a live person, call (888) 936-4968 or text the same number for support. You can also visit xfinity.com/xfinityassistant and type "Live Agent" into the chat to be connected to a specialist who can help with billing, technical issues, or plan changes.
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Essential Tools
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